Customer Service Administrator

Action Smart Group

Elizabeth South SA 5112

Full-time, Casual

Job details

Job Type

  • Full-time
  • Casual

Full Job Description

Action Smart Group is the largest, nationwide hail repairer and are currently responding to a recent hail event in Adelaide.

Our large operations have significant turnover of repairs, so we need you to work well under pressure, meet deadlines and multitask. You will promote a strong service culture and have capability to:

  • Deliver professional and efficient customer service both by telephone and face to face
  • Efficient and accurate data entry and maintenance of our database
  • Ability to communicate effectively and show initiative
  • Capacity to manage multiple priorities and meet required time frames
  • Ability to manage complaints and difficult customers face to face or over the phone
  • Experience in the insurance and/or automotive industry would be ideal and exposure to claims management databases
  • Understand repair process for cars

Operating in alignment with our core values and culture, the ideal candidate will take ownership, work in a safe manner and effectively with team members. Most importantly you will have excellent eye for detail and strong interpersonal skills.

Must have Drivers licence (manual preferred) and be fully vaccinated for COVID-19 (requirement from the insurance companies we acquire our work through for all customer facing staff)

To apply:

Please submit your CV and cover letter

Job Types: Full-time, Casual

Salary: From $27.00 per hour

Schedule:

  • Monday to Friday

Application Question(s):

  • Please state your current COVID-19 vaccination status e.g vaccinated, unvaccinated or medically exempt

Experience:

  • Customer service: 1 year (Preferred)

Work Authorisation:

  • Australia (Preferred)