Action Smart Group is here to address your needs. We specialize in providing top-notch car insurance repair services, offering different types of repairs and solutions to both vehicle owners and insurance brands. We partner with your insurance company to repair collision or hail-damaged vehicle at one of our facilities nationwide. With a reputation for excellence and a commitment to quality, we are your trusted partner in insurance car repairs.

A Wide Range of Car Insurance Repair Solutions

We are proud to partner with some of Australia’s largest insurers. As an Australian-owned and managed company, we have earned a reputation as market-leading hail repair specialists with reasonable cost of repairs.

We have heavily invested in technology to meet the needs of our insurance partners, delivering best practices to benefit vehicle owners.

Our commitment to providing innovative repair solutions underpins our approach. We operate with core principles of reliability, integrity, and technical excellence.

Our end-to-end repair capability sets us apart, offering insurers and customers a single reference point for hail repair management. This enables us to provide a national response capability for catastrophe management and the flexibility to scale up during peak periods, ensuring expedient claim completion.



Contact Us

Please contact us with general inquiries via the website or alternatively contact us on 1800 063 368 toll free.

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Your Trusted Partner in Car Insurance Repairs

Rely on Our Expertise to Repair Your Vehicle to Perfection

  • Comprehensive Repair Solutions: From hail damage to paint restoration, we’ve got all your needs covered.
  • State-of-the-Art Technology: We use the latest technology for efficient and effective repairs.
  • National Response Capability: Our flexible management framework allows us to respond quickly to any situation, anywhere in Australia.
  • Lifetime Warranty: We stand by our work, offering a lifetime warranty on all repairs as long as you own the vehicle.

Our Car Insurance Repair Service Centre Location

Discover our convenient and accessible locations across Australia, providing top-notch services for all your car insurance repair needs.

New South Wales

Coffs Harbour



South Australia


We work with many repairers Australia wide. So if you cannot see a nearby location as mentioned, please call us on 1800 063 368 and let us direct you!

Action Smart Group Head Office


Whether ASG contacts you directly or your insurer arranges the assessment depends on the event’s size and your insurer’s strategy. If unsure, contact your insurer or ring ASG’s Customer Support Team on 1800 063 368 for detailed guidance based on the information from your insurer.


After assessing your vehicle, we’ll send a repair quote and digital images to your insurer. Action Smart Group will then contact you to set a repair date and discuss the estimated repair timeline, which varies based on the work needed for your vehicle.


Remove personal items from your vehicle before drop-off. If it has roof racks, leave the keys inside. At drop-off, we’ll do a quick report on pre-existing damage. You can discuss any extra repairs or insurance claims for other damages. We’ll video record your vehicle for insurance purposes.

Your car will be assigned to a technician for repair. We’ll keep you updated every 3-5 days.

Estimated Repair Times:

  • PDR: (Paintless Dent Repairs) – between 3-5 working days;

PDR simply describes the method of removing dents from the body of a motor vehicle. Our technicians complete this by massaging the underside of the panel to remove the dent and returning the metal to its original form.

  • Combination repairs: between 7-10 working days;

A combination repair means that we intend on repairing your vehicle utilising the PDR method, although we have also identified that either there is cracked paint or some of the dents on your vehicle are too sharp and therefore are not suitable for PDR. In these instances some painting is required to reinstate your vehicle to a pre-event condition.


After completing the repairs, your vehicle goes through refitting and a quality check to ensure all repairs meet our high standards. We also confirm that all replacement parts are fitted and the vehicle functions as it did before.

Your car will be washed and vacuumed for collection. We’ll contact you to arrange a pick-up time and handle any Excess or Private payments, which can be made via EFTPOS or electronic transfer. Payments must be completed before vehicle release.

You’ll receive a lifetime warranty on the repairs for as long as you own the car, along with a Thank You pack containing all receipts and reports.

Why Choose Our Expert Team For Insurance Repairs?

Catering to all your car insurance repair needs, our skilled team specializes in delivering top-notch services. We have a group of seasoned experts who use the latest technology in our state-of-the-art repair facilities, ensuring reliable and efficient vehicle restoration. Our focus is on providing a seamless experience and exceptional repair quality. Contact us for an estimate and learn how we excel in car insurance repairs.

Why Car Insurance Repairs are Beneficial for Car Owners

Owning a car is a significant investment, and maintaining it can sometimes feel like navigating a complex maze, especially when it comes to repairs. However, one often overlooked aspect that can make this journey smoother is utilising car insurance for repairs. Let’s dive into why this option is not just a safety net but a smart choice for car owners.

1. Ensuring Quality and Safety

When you opt for car insurance repairs, you’re not just fixing your car; you’re ensuring it meets high quality and safety standards.

  • Tech-Savvy Repairs: With the integration of modern technology, each component of the repair process is meticulously connected, reducing the risk of oversight and enhancing safety​​.
  • Following OEM Standards: Car insurance repairs often adhere to Original Equipment Manufacturer (OEM) standards. This means your car is repaired using procedures that match the complexity and specialisation of your vehicle’s original design​​.
  • Quality Parts Matter: Using high-quality parts in repairs ensures safety and reliability. These parts are rigorously tested to meet industry standards, significantly reducing the risk of malfunctions and enhancing performance​​.

2. Financial Benefits

The financial aspect of car insurance repairs is a major plus. It offers a buffer against unexpected and often hefty repair costs.

  • Covers Unexpected Repairs: Car repair insurance covers costs arising from non-accident related repairs, such as engine failures or electrical issues​​​​.
  • Cost-Effective in the Long Run: Initially, it might seem like an added expense, but car insurance repairs can lead to significant savings by covering expensive repairs and using durable, quality parts​​​​.

3. Maintaining Car Value and Brand Reputation

  • Enhances Resale Value: A well-maintained car, repaired with quality parts, is likely to fetch a higher resale value. It shows potential buyers that the car has been cared for properly​​.
  • Upholds Brand Integrity: Using genuine parts maintains the integrity of your vehicle, aligning with the manufacturer’s standards and contributing to the overall reputation of your car’s brand​.

4. Convenience and Peace of Mind

  • Hassle-Free Process: Car insurance repairs often come with a straightforward claims process, making it easier for you to get your car fixed without much hassle​​.
  • Additional Benefits: Many insurance policies offer extras like roadside assistance and rental reimbursement, adding another layer of convenience​​.

Car insurance repairs offer more than just fixing damages; they provide quality, safety, financial benefits, and peace of mind. Next time your car needs a repair, remember that your insurance could be the key to a smoother, more cost-effective solution.

Don’t wait; act now! Explore our comprehensive hail damage repair services at Action Smart and ensure your vehicle’s safety and longevity. For caravan repairs, check out our caravan repair services.



Frequently Asked Questions

  • Who is Action Smart Group?

    Action Smart Group are an Australian Owned and Managed Company. We have proudly established a reputation among Insurance Partners and Competitors as market leading Hail Repair Specialists!

    Our Vision “To be the Industry Leader and First Choice for an End to End Hail Repair Solution”

    We are a functional, cohesive and resourceful business. Thinking laterally, we provide innovative repair solutions to our customers and Insurance partners. We operate with the core principles of being reliable, integral and providing consistent technical excellence is at front of mind. Action Smart Group have evolved our processes and procedures to guarantee assurance and unrivaled quality to our repair process.

    We have developed an extensive network of Industry leading, highly qualified and respected repair specialists, who are partnered with a professional management and flexible support team. This provides us with the ability to manage catastrophic, large scale hail events along with smaller storms in remote locations. We have the capability to respond in peak periods and offer a seamless end to end repair process that sets us apart from our competitors also enhancing our customers experience through expedient claim completion.

  • What is PDR?

    PDR, or paintless dent repair, is a method of repair used to repair dents without need for fillers or paintwork.

    The process uses a variety of specialised tools that manipulate metal or aluminum back to its original form.

    This significantly reduces the repair times in comparison to traditional smash repair methods, ensuring vehicles are off the road for a fraction of the time.

  • What are the benefits of PDR?

    1. Less invasive repair compared to traditional repair methods.
    2. Retains the original panels and the original paint.
    3. Faster repair time (up to 5 days) and hence less time off the road.
    4. Environmentally friendly repairs.

  • What are combination repairs?

    Where PDR is not a viable repair option due to the severity of damage, the panel will be repaired with a ‘combination’ of repairs and paint, or panel replacement. Action Smart Group have the resources and facilities to provide “Combination Repairs” as part of our end-to-end solution.

  • How long will my vehicle be off the road?

    This will depend on the extent of damage and method of repair, as well as parts availability.

    As a guide, PDR can take up to 5 days, small combination repairs may take approximately 10 days, and more severe combination repairs with multiple panel repair/replacements may take up to 4 weeks. *

    To streamline the process, we check parts availability before scheduling your vehicle for repairs. However, as we are relying on third party suppliers, there can be unforeseen delays out of our control. We will communicate this with you and discuss how it will affect your repairs.

    The benefit to our customers is that repairs are uninterrupted, and completely managed by us in-house, achieving consistent quality.

    All repairs completed by Action Smart Group will be provided with a lifetime warranty on the repairs.**

    *Pending parts availability from suppliers
    **Whilst the vehicle is in your possession

Schedule Your Car Insurance Repair Today With Us!

We understand how stressful dealing with car damage can be. That’s why we’ve streamlined our insurance repair process to get you back on the road quickly and without any headaches. Our team of experts works tirelessly to ensure your vehicle is restored to its pre-hail damaged condition, using state-of-the-art tools and techniques. Trust us to handle all the paperwork and communication with your insurance provider, so you can focus on what’s important.

Call for a FREE Quote and experience the expertise that sets us apart! Explore other nearby locations for hail damage repair centres.